Shipping policy

Shipping Policy

Thank you for shopping at LUMORİA MÉRINZA. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped with tracking information.

2. Shipping Rates & Delivery Estimates

We offer Express Shipping across Switzerland and International destinations to ensure your luxury items arrive safely and promptly.

  • Switzerland: 1–3 business days | Complimentary Express Delivery

  • Europe: 3–5 business days | Flat Rate / Free on orders over €150

  • Rest of the World: 5–7 business days | Calculated at checkout

Delivery delays can occasionally occur due to local customs processes or courier high volumes.

3. Customs, Duties, and Taxes

  • LUMORİA MÉRINZA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Order Tracking

  • Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track your package's movement in real-time through our courier partner's portal.

5. Damaged or Lost Packages

  • If you receive your order damaged or if your package is lost in transit, please contact us immediately at support@lumoriamerinza.com with your order number and photos of the item/packaging. We will resolve the issue with the carrier as a priority.

6. Contact Us

If you have any further questions about our shipping policy, please contact our support team: